Shipping, Return & Refund Policy at IMAGICCOSMETIC.IN
Order Processing
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All orders are processed within 1–2 business days after confirmation.
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Orders are processed Monday to Saturday (excluding holidays).
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Orders placed after cut-off time will be processed on the next business day.
Shipping Time
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Delivery typically takes 3–7 business days across India (may vary by location).
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Remote areas may take additional time.
Shipping Charges
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Shipping charges (if applicable) are calculated at checkout.
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Free shipping may be available on prepaid or promotional orders.
Order Tracking
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Once shipped, customers will receive a tracking ID via email/SMS.
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Customers can track their order through the courier partner link.
Delays & Issues
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Delivery delays may occur due to:
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Incorrect address details
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Courier delays
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Weather or unforeseen circumstances
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Customers are advised to double-check shipping details before placing the order.
Undelivered Orders
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If the order is not delivered due to incorrect address or failed delivery attempts, re-shipping charges may apply.
🔄 Return & Refund Policy
Return Eligibility
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Customers can request a return within 7 days of delivery.
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To be eligible:
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Product must be unused, unopened, and in original packaging
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Product should be returned in the same condition as received
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Non-Returnable Items
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Used or opened products (for hygiene reasons)
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Damaged items due to misuse
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Products without original packaging
Return Process
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Email or contact customer support with:
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Order ID
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Reason for return
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Supporting images (if damaged/incorrect item)
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Our team will review and approve the request.
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Pickup will be arranged or return instructions will be provided.
Return Shipping
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Return shipping is free for eligible returns (as per site policy).
Refund Policy
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Once the returned product is received and inspected:
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Refund will be processed to the original payment method
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Refund may take 5–10 business days to reflect
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Late or Missing Refunds
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If refund is delayed:
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Check bank account
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Contact your payment provider
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Reach out to customer support if needed
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❌ Order Cancellation
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Orders can be cancelled before shipment only
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Once shipped, cancellation is not possible (only return applies)
⚠️ Damaged / Incorrect Products
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If you receive a damaged, defective, or wrong product:
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Report within 48 hours of delivery
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Provide images/videos for verification
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Replacement or refund will be issued
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📞 Contact Us
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Email: info@imagiccosmetics.in
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Phone: +91-120-4112812
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Support Hours: Mon–Sat, 10 AM – 5 PM
✅ Notes (Important)
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Refund timelines may vary based on bank/payment gateway
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IMAGIC reserves the right to refuse returns that do not meet policy conditions