CATHY DOLL

Order Handing Time
It typically takes 1 - 2  business days for orders to process and leaves our warehouse. Processing times do not account for weekends or holidays. Orders are processed in the order in which they are received.
(All orders process and ship Monday - Saturday, excluding holidays. Based on the shipping method selected at checkout, if the order is placed after the cut-off time, it will be processed the following business day.)

Customer should receive shipping info on the provided email address.

We accept the return of products. Customers have the right to apply for a return within 7 days after the receipt of the product.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  Insure that product are returned in same pacaking and manner to courier partner. These products are delicate and should not damaged in transit to complete your return. 

Customers will not be charged shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
-Late or missing
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at info@cheekneye.com with order details.